What is virtual reality? Virtual reality is the computer-generated simulation of a three-dimensional image or environment that can be interacted with in a seemingly real or physical way by a person using special electronic equipment, such as a helmet with a screen inside or gloves fitted with sensors.

What REALLY is virtual reality? It's an experience like no other. A headset and controllers are adjusted for your comfort and you will begin with a quick tutorial. Then you are able to choose your adventure.(a wide selection is available). As you turn your head in real life the virtual world reacts and moves it's viewing. You can look in every direction around you. Depending on the adventure you chose, you will explore, complete challenges, and learn. 

What makes this better than a virtual reality headset in my home or with my phone? Our virtual reality headsets are VivePro  Business Edition. We use two to four wall mounted stations to sense your motions. The headset has fantastic graphics on a wide view screen that is comfortably mounted to your head with many adjustments. The HD speaker system features lifelike sounds all around you. In addition to a top of line VR headset and controllers, we have custom built epic gaming computers to provide you with the best graphics and no lag gaming experience. Because of the high tech equipment we are using we bring you the ultimate experience. The at home or phone attached VR sets are fun for one or two uses.

What ages is virtual reality recommended for? We recommend MATURE 10+. We do offer a viewing screen for guests that are not playing to view their friends.

Will virtual reality make me dizzy or feel ill?  Virtual reality can cause some unusual feeling at first. We recommend moving slowly and getting a feeling for the system before attempting any fast motions. 

Is there a guest limit? Yes, our VR spaces are divided to provide guests with a intimate environment to play. No more than 2 viewing guests and 1 playing guest allowed per space. 

What technology do you provide? Our Virtual Reality Goggles are the HTC Vive Pro with computers that have higher requirements to run these goggles and game smoothly. 

What games do you have? We offer a wide variety of games from military, escape room, races, exploration, adventure and education. Check out our videos for the best examples. Link to Games.

FAQs

What is an escape room? An escape room is a unique, interactive live group experience in which participants must follow clues and solve puzzles using elements found in the room to decipher the “key” which unlocks the room within a certain amount of time, commonly one hour.

Who can participate? All individuals recommend 7 and above are invited to accept the ESCAPE challenge(Misty lake room recommended age 16+) . Two person minimum six to twenty person maximum, depending on the room. The Escape room is designed for 7-100 year-olds to solve without adult support (though they do require more hints, generally; see FAQ about our family-friendly room below).

What is your refund policy? We have a no refund policy. As a locally owned business, we rely on our booking system to appropriately staff our games. If you miss your appointment, that was a time in which another customer could have played. If you booked a game for the wrong day or time by accident, please call us immediately to help get it sorted out. Also, delayed arrivals will not be reimbursed. 

Rescheduling fee? There will be a $50 fee that applies for moving your appointment this is for any day any time. This fee applies for any reservation on top of the payment that was already taken or due.

What should I wear? Casual wear and comfortable shoes that allow the brain to think thoroughly and clearly.

Are you rooms handicapped accessible? Our entire facility is handicapped accessible, and we will always have at least one escape room that is as well. Give us a call to check which current themes are going to be best for you.

What is your alcohol policy? ESCAPE Newport News is committed to both fun and a family-friendly atmosphere. As a result, if any guest is visibly intoxicated and/or behaving inappropriately, they may be asked to leave regardless of whether they have completed their escape or not.

What is your weapons policy? Escape rooms are an emotionally-intense experience which occur in tight-fitting physical spaces with strangers.
We do not allow open carry or concealed carry firearms, knives, or any other weapons on our property, for safety reasons.

I have an Escape Newport News Gift certificate or code, is it still valid? All Escape Newport News gift certificates and codes are no longer valid. We are sorry for any inconveniences.

What do we use for transactions? We use peek travel pro for our online booking software, and over the phone transactions. We also use Square for in person transactions and sometimes for over the phone transactions or invoices.